At NEXOTIVE DIGITAL, we strive to deliver exceptional quality in every project we undertake. Your satisfaction is our priority, and we are committed to resolving any concerns you may have. However, in the event that you are not satisfied with our services and decide to cancel, we adhere to the following refund policy:
1. Full Refund
You are eligible for a full refund if you cancel the service before any work has commenced on your project.
2. Partial Refund
If work on your project has already started but is not yet completed, we will issue a partial refund. The refund amount will be calculated based on the portion of work already completed and delivered.
3. No Refund
Once a project has been completed and delivered as per the agreed terms, no refund will be provided.
Additional Details
- Refunds will be processed using the same payment method used during the purchase.
- We aim to process refunds within 7-10 business days of approval.
- Some services, such as custom website development, app development, and SEO campaigns, involve significant upfront effort. In such cases, the refund amount may be limited based on the work completed up to the cancellation point.
Policy Modifications
NEXOTIVE DIGITAL reserves the right to modify this refund policy at any time without prior notice. By purchasing our services, you agree to the terms and conditions outlined in this policy.
Contact Us
For any questions or concerns regarding our services or this refund policy, please contact us at [support@nexotivedigital.com]. We are here to assist you and ensure your satisfaction.